Before we dive into the formal agreement...
I know what's coming next looks like a Netflix terms of service, so I'll lay out the important bits in plain English first:
It's perfectly normal for clients to say shopping is ruining finances, relationships, their lives in general, then a few days after the session to say they never really had a shopping problem in the first place. That's a sign of our great success, not grounds for a refund!
This service is specifically for people in a pattern of buying impulsively, then trying to repair their finances with refunds and returns. That's the cycle we're going to break, and for multiple reasons this service is like underwear – you can't return it.
It's also perfectly normal for people to ask when the hypnosis will start, because my approach uses conscious, conversational hypnosis, where you remain aware and awake at all times. No memory gaps, woo-woo or chicken noises, just a deep, focused discussion about you.
I cannot and do not program or control your behavior – you remain responsible for your past and future behavior, including your spending.
One more thing: I can't guarantee specific results because everyone's different, but I will give you my absolute best effort. And this approach works with your natural thinking, so it's not suitable if you're under psychiatric care for serious conditions or on heavy medications that alter your cognition. (Regular antidepressants are usually fine.)
The agreement also covers what happens if you cannot make an appointment (you can reschedule, twice) and how I'll do a 2nd session if necessary.
By ticking this box, you're confirming you understand the following agreement is a commitment to real change, not a purchase you can return.
📋 Client Agreement
Please enter your details, then scroll through the agreement text below to continue.
HYPNOTHERAPY SERVICE AGREEMENT
1. Service Description & Provider Qualifications
The service is as follows:
- A single, online breakthrough consultation (via Zoom)
- Approximately 60–90 minutes in duration, up to a maximum of 4 hours
- The goal is to help the Client break the compulsive shopping pattern and regain financial and emotional control; regaining choice by changing perception
Provider Qualifications & Limitations: Alan Carr is a trained hypnotherapist but is not a licensed medical professional or psychologist. Services provided are for personal development and behavioral change only. No medical advice, prescriptions, or psychiatric treatment will be provided.
2. Client Eligibility & Medical Restrictions
To be suitable for this service, the Client must:
- Be mentally competent to give informed consent
- Not be currently taking antipsychotic medications, benzodiazepines, mood stabilizers, or high-dose psychiatric medications that significantly alter cognition or emotional processing
- Not be under active psychiatric care for serious mental illness
- Not be under the influence of alcohol or recreational drugs during the session
- Disclose any psychiatric medications or mental health treatment before the session.
3. Payment & Booking Terms
- Payment is required upfront before the session begins, via Stripe or PayPal
- Payment confirms the booking; no booking will be held without payment
- Client will receive a payment receipt, a copy of this agreement and a calendar invite upon confirmation
- No refunds under any circumstances once payment has been made
- The heightened risk – Compulsive spenders often fall into refund loops: buying impulsively, then backing out and demanding refunds. That's the exact cycle this session is designed to break, not facilitate.
- The bespoke nature of the service – Each session is tailored and time-reserved exclusively for you. Slots are limited and cannot be reallocated at short notice.
- The non-returnable nature of the service. Once a session is delivered, the time, insight, and transformation cannot be returned.
By paying, the Client confirms they understand and accept these terms. Payment disputes or chargebacks initiated after service delivery would constitute breach of this agreement and may result in legal action to recover payment plus associated costs.
4. Scheduling, Rescheduling & Forfeiture Policy
- Initial booking: Session must be scheduled within 60 days of payment
- Rescheduling: Maximum of 2 reschedules allowed, each requiring 24+ hours notice
- No-shows/short notice cancellations: Count as one of your 2 allowed reschedules
- Forfeiture: If no contact or failure to schedule within 60 days of payment, OR after using both reschedule attempts, payment is forfeited with no refund
- Technical issues/emergencies: If the provider needs to reschedule due to illness, emergency, or technical failures (internet outages, Zoom crashes, power failures), a new time will be arranged at no extra cost. This does not count against the Client's allowed reschedules
5. Session Process & Recording Policy
Client Responsibilities:- Attend the session on time, with a working webcam and microphone
- Be in a quiet, private space with no distractions
- Be open and honest during the session
- Use the strategies or insights gained from the session in good faith
All sessions are recorded for quality assurance, session review and mutual protection, with recordings stored securely and retained for up to 24 months. By proceeding with this service, the Client consents to being recorded and acknowledges that recording is a non-negotiable condition of service delivery.
6. Expected Outcomes & Emotional Shifts
What to Expect:- Significant emotional responses, such as tears, laughter, giggles, frustration, or catharsis
- Sudden realizations, shifts in thinking, or intense self-awareness
- Changes in behavior, mood, or perception that continue to unfold after the session, including feeling so disconnected from your old patterns that you may question whether you ever really had a problem in the first place
These are normal and expected outcomes of deep unconscious work, and are considered signs of the process working, not signs that anything has gone wrong.
Client Responsibilities:- Take personal responsibility for their emotional well-being during and after the session
- Use support resources if needed
- Follow post-session integration tasks or reflections if provided
7. No Guarantees & Limitations of Liability
No Guarantee of Specific Results:While many clients have experienced significant positive shifts, specific outcomes are not guaranteed. Every individual is different; your personal background, circumstances, and response to the process will all influence your results. This kind of work can lead to rapid transformation, delayed realizations, or subtle shifts that continue to build over time. You agree to engage with the process in good faith, knowing that results vary and are, in part, beyond the provider's control.
Limitations of Liability:- The provider facilitates the client's own thoughts and insights but does not control outcomes.
- The client remains fully responsible for their own decisions, actions, and life choices following the session.
- The provider accepts no liability for:
- Relationship changes or personal decisions made after the session
- Continued spending behaviors or financial decisions
- Life changes or perspective shifts resulting from the client's own realizations
- Any outcomes beyond the direct delivery of the hypnotherapy session itself
8. Second Session Guarantee
This is a one-time, intensive session. However, if the Client does not notice any significant shift or progress, they may request a second session free of charge.
- Must be requested within 30 days of the original session
- Will be booked subject to availability
- Is offered once per client only
- Does not change any other terms of this agreement
9. Communication Policy
- All communication outside of sessions must be via email (alan@alancarronline.com)
- Zoom/phone calls must be scheduled in advance
- Office hours: Monday–Friday, 9am–5pm (Malaysia/Singapore time)
- Response time: Up to 48 hours for non-urgent matters
10. Additional Services
Any further sessions or services (e.g. follow-ups, new issues, additional coaching) must be discussed separately. These will be quoted individually and covered under a new agreement.
11. Entire Agreement and Jurisdiction
This Agreement is governed by the laws of Malaysia. Any disputes arising from this Agreement shall be resolved through Malaysian jurisdiction. Both parties agree to attempt good-faith resolution of any issues before pursuing formal action. This Agreement is the complete understanding between the provider and the Client. No other verbal or written agreements will apply unless formally amended and signed by both parties.
CLIENT ACKNOWLEDGMENT & SIGNATURES
- By signing below, you confirm that you:
- Have read and understood all terms of this agreement
- Accept the no-refund policy and understand the reasons for it
- Understand that no specific results are guaranteed
- Accept personal responsibility for your decisions and actions following the session
- Meet the eligibility requirements outlined in Section 2
- Agree to all the above terms
"I agree"
📋 Wrapping up
Well done!
You've completed the agreement and made the commitment - now let's secure your spot!
Pay & Book
After payment, you'll see your booking calendar appear right here on this page (below).
You'll also get an email with the same booking link if you prefer to schedule later there's no rush!
You can book any time up to 60 days ahead, choosing a date and time to suit you. You can also reschedule if needed.
Pay now with Stripe (Visa or Mastercard).
This will open a new secure payment window handled by Stripe. Your card details go directly to Stripe's secure servers - I never see or store your card information. Once payment is complete, return here to book your session.
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